Privacy Policy.
At Infozy Voice, your privacy is our core engineering priority. This policy outlines our rigorous standards for data protection within our Voice OBD infrastructure.
1. Introduction
Infozy Voice ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard information across our Voice Outbound Dialing (OBD) platform, API services, and website.
By utilizing our services, you consent to the data practices described in this statement. We operate in strict adherence to the TRAI TCCCPR 2018 guidelines and international data protection standards.
2. Data Collection & Extraction
To provide a high-performance voice experience, we collect specific data points:
- Identity: Name, Email, and Business Credentials.
- Technical: SIP Logs, IP Addresses, and Device Telemetry.
- Call Data: Mobile numbers, Call duration, and DTMF responses.
- Voice Data: Audio files/scripts used for campaign broadcasting.
3. How We Use Data
Your data is never sold. We use collected information primarily to:
4. Data Retention Policy
As per Indian Telecom Regulatory requirements, we maintain Call Detail Records (CDR) for a period of 180 days to 1 year, or as specified by law. Sensitive personal data is deleted within 30 days of account termination unless legal requirements dictate otherwise.